Initial Contact

When you call or email us, you will receive a timely response from a knowledgeable and courteous representative of the company. This person will listen to your situation, ask questions, and determine if we are likely to be successful in helping you. If they feel that we can deliver for you, then they will schedule a time when you can meet with one of our arborist representatives to discuss your needs in more depth.

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Evaluation

While out on your property, your arborist representative will look at your trees and the site and talk with you about what you’d like done and how best to meet your goals. If this discussion establishes that we can accomplish your goals, then your arborist representative will put together a detailed proposal to ensure that we’re both on the same page.

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Execution

Upon confirmation, we will schedule your tree work for a time that best suits your needs, the tree’s needs, and our crew’s schedule. We will show up on the agreed upon date (weather permitting) with the appropriate safety equipment, and we will perform your work according to the detailed proposal you agreed upon with your representative.

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Follow Up

When the job is finished, your arborist representative will follow up with you to make sure that you are satisfied with the work. At this time, recommendations for future care may be made, and you will receive an invoice for the work.