The Guardian Approach
When you call or email us, you will receive a timely response from a knowledgeable and courteous representative of the company. This person will listen to your situation, ask questions, and determine if we are likely to be successful in helping you. If this person feels that we can deliver for you, then he or she will schedule a time when you can meet with one of our arborists to discuss your needs in more depth.
While out on your property, your arborist will look at your trees and the site and talk with you about what you’d like done and how best to meet your goals. If this discussion establishes that we can accomplish your goals, then your arborist will put together a detailed proposal to ensure that we’re both on the same page.
Upon confirmation, we will schedule your tree work for a time that best suits your needs, the tree’s needs, and our crew’s schedule. We will show up on the agreed upon date (weather permitting) with the appropriate safety equipment, and we will perform your work according to the detailed proposal you agreed upon with your representative.
When the job is finished, your arborist will follow up with you to make sure that you are satisfied with the work. At this time, recommendations for future care may be made, and you will receive an invoice for the work if you weren’t at home when the work was performed.
Even after your work has been completed, we continue to work for you. We will periodically stop by to see how your trees are doing and notify you of any developing issues or suggested maintenance throughout the years.